Dubai Medical University · Quality Assurance & Institutional Effectiveness
A. GOVERNANCE & MANAGEMENT
A.2 — Governance, Dubai Medical University
Document Control Information
- Policy Code
- A.2
- Standard
- A. GOVERNANCE & MANAGEMENT
- Status
- published
- Version
- 3
- Process Owner
- QAIE
- Prepared By
- QAIE
- Reviewed By
- University Council
- BOT Approval
- pending
- First Issue Date
- 01 Sept 2023
- Last Review Date
- 04 Dec 2024
- Relevant To
- DMU Stakeholders
- Used With
- —
Modification History
| Version | Date | Update Information | Author/ Reviewer |
| V 1.0 | September 2023 | Policy First Implemented | University Council |
| V 1.1 | June 2024 | Organizational Structure updated Included Terms of Reference for the following:
|
QAIE Dept. |
| V 1.2 | Dec 2024 | Revised the DMU Governance, as per the revised university and Colleges Organization charts. | QAIE Dept. |
Purpose and Scope
Policy:This policy includes job descriptions, roles, and responsibilities of the principal governing body of the university.
Scope:
This procedure applies to all the academic and administrative functions under DMU. The Boards, Committees, Administrators, Academic Departments, and Institutional Units are responsible for the smooth functioning of the university.
Abbreviations and Definitions
nilPolicy Statement
Policy statement:This policy outlines the core principles and commitments that DMU holds regarding its governance structure, ensuring that it operates in a manner that is transparent, accountable, and focused on the University’s vision, mission, and values.
Procedures & Guidelines
DMU ORGANIZATIONAL STRUCTUREThe organizational structure ensures checks and balances through the establishment of the Board of Trustees (BoT). The Chancellor of the University reports to the Board of Trustees. The University Council is headed by the Chancellor.
The features of the DMU’s organizational chart:
- The Board of Trustees is the highest governing authority.
- The University is headed by the Chancellor, all Vice Chancellors report to the Chancellor.
- The University Council consists of the Chancellor, Vice Chancellor Academic Affairs, Vice Chancellor of Quality Assurance and Institutional Effectiveness Department, Deans, members delegated by the Vice Chancellors, a representative from faculty and staff, and junior and senior student representatives from all Colleges.
- Reporting to Vice Chancellor of Quality Assurance and Institutional Effectiveness: Director of QAIE and all other Units.
- Reporting to the Vice Chancellor Academic Affairs: Deans of all three Colleges, Academic Support department, Director of Student Affairs Department, Admissions and Registration Department, Shared Services Department and Academic Council,
- Academic Support Department is centralized consisting of General Education Unit, Learning resource center (LRC), Exam and Assessment Unit, AI and Smart Education Unit, all the Units report to the Vice Chancellor Academic Affairs through this Department.
- All shared services between all the colleges report to the Vice Chancellor Academic Affairs through their departments as in the organizational structure. These include the Finance Unit, Human Resources Unit, Public relations communications and Marketing Unit, IT unit, Procurement Unit, Transport Unit, Facilities, HSE and Security unit.
- All reporting lines will be as per DMU organization structure and individual college organization structures.
DUBAI MEDICAL UNIVERSITY INSTITUTIONAL & ACADEMIC ADMINISTRATORS
Board of Trustees (BoT)
The highest governing body of the university is the Board of Trustees. Please refer By-Laws Board of Trustees A2.1 for details
Institutional & Academic Administrators
- Chancellor
Functions of Chancellor:
- Chair of the University Council.
- Foster and sustain the vision and goals of the founder and pioneer of medical education in the UAE, H.E Saeed Ahmed Lootah.
- Ensure ethical, cultural and code of conduct aligned with UAE values.
- Seek approvals from the Board of trustees when required as mentioned in the authority matrix.
- Represent the University in the Court matters/government authorities. The Chancellor can delegate this authority to the legal team/lawyers or his representative.
- Provide overall leadership and strategic direction to the university, ensuring that it operates effectively and achieves its vision, mission, and strategic goals.
- To work closely with the university's governing board (Board of Trustees) or International advisory council, facilitating communication and collaboration between the board and the university's administration, faculty, staff, and students.
- Participates in the development of university policies and procedures, ensuring compliance with applicable laws and regulations. They may work with legal counsel and other stakeholders to address legal and ethical issues.
- Represent the university to external stakeholders, such as government entities, community leaders, alumni, donors, and industry partners. They may engage in fundraising efforts and advocate for the university's interests at local, national, and international levels.
- Oversee the university's academic programs of all Colleges, ensure their quality and relevance, work closely with the Vice Chancellor Academic Affairs & Support Service, Deans, department heads, and faculty to develop and implement academic policies, curriculum changes, and faculty hiring.
- Ensure that the university maintains accreditation and complies with relevant regulatory standards.
- Play a key role in financial management, overseeing the university's budget, resource allocation, financial planning, and lead the university's finance and administration team to ensure financial sustainability and accountability.
- Take up leadership role and responsibility for the long-term development and growth of the university and ensure the achievement of expansion plans. This may involve strategic planning, identifying opportunities for expansion or improvement, and fostering innovation and entrepreneurship within the University.
- Promote student welfare and success while supporting the quality student services departments to enhance the student experience.
- Foster strong relationships with the local community, healthcare providers, promoting collaboration and partnerships.
- Engage in community outreach initiatives, promote engagement, and contribute to regional development.
- Play a crucial role in managing crises or emergencies that may arise within the university. Provides leadership, coordination, and communication during such situations, ensuring the safety and well-being of the university stakeholders and community.
- Promote innovation and research initiatives that contribute to advancements in the field of healthcare, medicine and foresight emerging medical education and services technologies.
- Improve university ranking locally and internationally through publications, scholarly activities, and research.
- The Chancellor should issue authority delegation of responsibilities matrix for the Chancellor, Vice Chancellor Academic Affairs, and Deans.
Line of Reporting to the Chancellor
- Vice Chancellor Academic Affairs
- Vice Chancellor of Quality Assurance and Institutional Effectiveness
- Vice Chancellor of Research and Post Graduate Education
- Audit Risk & Compliance Committee
- University Council
- Strategic Planning Committee
- University Advisory Board
- Legal Council
- Scholarship Committee
Delegation of Responsibility of the Chancellor
The Vice Chancellor Academic Affairs or the Deans of Colleges shall assume the responsibilities of the Chancellor in his/her absence as Acting Chancellor. The Chancellor shall delegate his/her responsibilities in a written notification to the higher authorities and to all faculty and staff prior to the start of his absence. This is to ensure that there are no interruptions to the decision-making process and functions of the Chancellor.
- Vice Chancellor of Quality Assurance and Institutional Effectiveness
The Vice Chancellor Quality Assurance and Institutional Effectiveness reports to the Chancellor.
Functions:
Strategic Leadership:
- Develop and implement strategies to enhance institutional effectiveness across academic and administrative units.
- Collaborate with senior leadership to align institutional goals with accreditation standards and educational benchmarks.
- Oversee the development, implementation, and monitoring of quality assurance policies and procedures.
- Ensure compliance with local and international accreditation standards, governmental regulations, and industry best practices.
- Lead efforts in collecting, analyzing, and interpreting institutional data to assess performance and identify areas for improvement.
- Utilize data-driven insights to guide decision-making processes and enhance operational efficiency.
- Coordinate programmatic assessment activities to evaluate curriculum effectiveness, student learning outcomes, and faculty performance.
- Facilitate the continuous improvement of academic programs through data-driven evaluation and feedback mechanisms.
Accreditation and Institutional Reviews:
- Manage the preparation of accreditation reports and institutional reviews, ensuring compliance with accrediting bodies' requirements.
- Liaise with accreditation agencies and oversee site visits and audits as necessary.
- Provide leadership and support for faculty and staff development programs related to institutional effectiveness, quality assurance, and accreditation.
- Foster a culture of continuous improvement and accountability through training initiatives and workshops.
- Represent DMU in external forums related to institutional effectiveness, quality assurance, and accreditation.
- Collaborate with external stakeholders, including accrediting agencies, government bodies, and industry partners, to uphold institutional standards and enhance reputation
Line of Reporting to The Vice Chancellor Quality Assurance and Institutional Effectiveness:
- Director of QAIE
- Heads of all Units under the QAIE Department
- QAIE Committee
- Quality Assurance and Program Effectiveness Committee
- Vice Chancellor Academic Affairs
The Vice Chancellor Academic Affairs report to the Chancellor.
Functions of the Vice Chancellor Academic Affairs:
- Chairs the Academic Council
- To plan and lead the effective implementation of all the Chancellor’s functions at discretion of the chancellor.
- To seek approvals from the Chancellor as and when required as mentioned in the authority matrix.
- To initiate and prepare annual academic and events calendar for the university in consultation of the University Deans’ Council.
- To form committees required by the regulatory and accreditation bodies in consultation with the University Deans’ council.
- To provide academic leadership and oversee the overall strategic academic direction of the university, develop academic programs, and ensure the quality and relevance of the university's educational offerings.
- To plan recruitment, development, and retention of faculty. This includes providing strategic direction in the hiring process, developing faculty development programs, and promoting a supportive and inclusive academic environment.
- To lead development and assessment of the university’s curriculum and programs. This includes working with Deans’ Council to design and update courses and programs, ensuring alignment with local and international accreditation bodies.
- To develop and implement academic policies and procedures that govern various aspects of the university's academic operations. This can include policies related to grading, academic integrity, student progress, and academic support services.
- To lead budget planning and implementation ensuring appropriate resource allocation for academic programs and Colleges. This includes working with the Deans’ Council and department chairs/heads to allocate funds, prioritize initiatives, and ensure efficient use of resources.
- To devise policy to generate revenue for the University from external sources by monetizing some assets such as Simulation center, research labs etc.
- To initiate the development of short-term professional digital / traditionally delivered courses as a source of revenue generation.
- To participate in long-term academic planning, enhancing and evaluation processes. This involves conducting periodic reviews of academic programs, assessing their effectiveness, and identifying areas for improvement or expansion.
- To collaborate with other university leaders and external stakeholders to foster partnerships and collaborations that enhance the academic vision and mission of the university. This can include partnerships with other institutions, hospitals, industry collaborations, and community engagement initiatives.
- To promote and guide student success, student happiness and support student learning. This can involve overseeing academic advising services, academic support programs, and initiatives to enhance student retention and graduation, alumni engagement, and employability rates.
- To promote and support research and scholarly activities. This includes faculty research, fostering interdisciplinary collaborations, and promoting the dissemination of research findings, through seminars, symposiums and conferences as well as ensuring fund availability for publications in high indexed publications.
- To plan and ensure the appropriate research facilities and technology enhance teaching and learning to position the University strategically among the top Universities regionally and internationally.
- To lead and develop short term and long-term University strategic plans by aligning academic strategic priorities with university goals.
- To coordinate with VC Quality Assurance and Institutional Effectiveness to ensure conformity and academic compliance with standards of CAA, MOE and international accreditation bodies.
- Oversee the functions of all Units under the Academic Support Department.
Line of Reporting to Vice Chancellor Academic Affairs
- Dean of Dubai Medical College for Girls
- Dean of Dubai Pharmacy College for Girls
- Dean of College of Nursing
- Deans’ Council
- Academic Support Department
- Deanship of Student Affairs
- Admission & Registration Department
- Shared Services Department
- Any new Department/Unit, position initiated by the Chancellor
Delegation of Responsibility of the Vice Chancellor Academic Affairs Delegates one of the Deans (on rotation basis) to assume the responsibilities of the Vice Chancellor Academic Affairs in his/her absence as Acting Vice Chancellor Academic Affairs in line with the authority delegation of responsibilities matrix issued by the Chancellor. The Vice Chancellor Academic Affairs shall delegate his/her responsibilities in a written notification to the higher authorities and to all faculty and staff prior to the start of his absence. This is to ensure that there are no interruptions to the decision-making functions of the Vice Chancellor Academic Affairs.
- Vice Chancellor Research & Post Graduate Education
Units reporting to Vice Chancellor Research and Post Graduate Education:
- Post Graduate Education Department
- Basic, Translational & Clinical research Unit
- Innovation, Enterprise, IP & Copyright Unit.
Functions:
- To provide leadership and vision for research and Post Graduate Education programs.
- To develop distinctive areas of research excellence or themes that focus on challenges in health and social care, including social problems, biomedical, pharmaceutical, and medical education disciplines.
- To develop a three-year research strategy for the university, follow-up with strategy implementation.
- Oversee the administration of graduate programs to meet the vision, mission, and goals of the university.
- To support and promote faculty research.
- To oversee research integrity and ethics.
- To promote and protect intellectual property rights of the university.
- To initiate the development of new graduate programs as per the market needs.
- To propose budget for research and scholarly activities.
- To build funds and strategic partnerships with local, regional, and international research and educational institutions to promote research initiatives.
- To conduct research projects on national level to gain recognition locally, regionally, and internationally.
- To oversee all operational affairs related to research and ethics of research conducted in undergraduate and post graduate educational programs in DMU handled by this unit.
- To chair Research and Ethics committee.
- To conduct all research activities in compliance with UAE laws and regulations and university policies.
- Cumulate scientific unbiased evidence that is impactful and significant for health and social care practice and collaborate with national and international bodies in suggesting and developing guidelines for best evidence-based practice to address the challenges.
- Promote collaboration in research between DMU and other organizations to create and develop a research-active environment among DMU colleges’ faculty and students.
- To ensure the continuity and integration of research activity, horizontally between simultaneously active groups and projects, and vertically into future projects.
- Initiate and oversee research work; recruit and supervise researchers; identify potential collaborators and advise on research strategies and approaches.
- Work independently and support faculty to analyze and interpret quantitative data.
- Create and Enhance policies based on best practices to ensure ethical practices and fair distribution of resources.
- Support and train faculty to conduct systematic reviews and analyze academic literature based on methodical search strategies. Produce high quality reports, papers, and articles of a publishable standard.
- Identify new topics and themes and obtain funding for proposals; assist other team members in obtaining funding for future projects.
- Manage external relationships with funders and other stakeholders.
- Present papers based on policy and research work to policy makers, academics and other audiences including the media, as required.
- Undertake and assist others in continuous personal and professional development which contributes to knowledge and skills within the subject area.
- Organize outreach within the community securing interviews and focus groups.
- Assist the Academic Heads in developing and implementing training modules in ethnographic research methods including interviewing and facilitating focus groups.
- Supervise and guide student projects and advise on methodologies for analysis of the data.
- Propose strategies to initiate new graduate programs.
- Supervise introduction of graduate programs from conceptual stage to full accreditation.
- The Dean
Functions:
- Chair of College Council and College Advisory Board
- To implement and achieve the vision, mission, goals, strategic plan and objectives of the University and College.
- To prepare and implement annual budget and operational plans for the college.
- To Implement the decisions of the Board of Trustees, Chancellor, Vice Chancellor Academic Affairs, Deans’ Council, and the College Council in all departments and programs in the college.
- To manage and improve the employees’ performance and their duties and responsibilities in the college.
- To evaluate the performance of the employees of the College and inform the Vice Chancellor Academic Affairs about it before the close of each academic year or as necessity demands.
- To monitor the performance of the academic departments and their duties and ensure coordination among them.
- To constitute examination committees and submit the result of their work to the College Council for ratification.
- To report posts of faculty and staff members fallen vacant or likely to fall vacant in different disciplines to the Vice Chancellor Academic Affairs in a timely manner.
- To approve the plan, curricula and teaching / training courses submitted by the curriculum committees and submit them to the College Council with his comments.
- To create committees when required to ensure smooth implementation and functioning of the college and university.
- To present proposals to the Vice Chancellor Academic Affairs and University Deans’ Council for improvement in performance, programs, curricula, courses, and teaching and training programs.
- To summarize and forward to the Vice Chancellor Academic Affairs the annual report and other reports prepared by the college which have been ratified by the College Council including the risks report with recommendations.
- To ensure and expand programs to meet community needs and health care providers.
- To develop and establish partnerships for enhancing student training, research, and faculty development.
- To collaborate with Vice Chancellor of Research and Post Graduate Education to prepare the annual research agenda and plan to promote Faculty / staff / students participation in research and publications.
- To support the Quality Assurance and Institutional Effectiveness department in accreditation and adhere to policies and procedures for preparation and submission of documentation through Quality Assurance and Institutional Effectiveness department to CAA/MOE/ accreditation bodies. Submit all required documentation for accreditation to the Quality Assurance and Institutional Effectiveness unit as per the timeline provided.
- To validate and approve all the students’ transcripts and certificates and report them to the Vice Chancellor Academic Affairs.
- Any other functions and duties assigned by the Vice Chancellor Academic Affairs and the Chancellor.
- To coordinate the student affairs matters with the designated bodies.
- To evaluate and recommend faculty / staff members promotion forms and portfolio to the Vice Chancellor Academic Affairs
Line of Reporting to Dean:
- College Council
- College Advisory Board
- Associate Deans
- Department Chairs
- Administrative unit
Delegation of Responsibility of Dean
The Associate Deans shall assume the responsibilities of the Dean in his/her absence as Acting Dean in line with the authority delegation of responsibilities matrix issued by the Chancellor. The Dean shall delegate his/her responsibilities in a written notification to the higher authorities and to all faculty and staff prior to the start of his absence. All the Associate Deans shall rotate as Acting Dean so there are no interruptions to the decision-making functions of the Dean, even in his/her absence.
Procedures & Guidelines — Continued
f.Director of Quality Assurance and Institutional Effectiveness
The Director of Quality Assurance and Institutional Effectiveness reports to the Vice Chancellor Quality Assurance and Institutional Effectiveness.
Functions:
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Develop and implement a comprehensive quality assurance framework that includes assessment tools, benchmarks, and metrics for evaluating institutional effectiveness.
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Lead efforts to assess and evaluate academic programs, administrative processes, and student services to identify areas for improvement.
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Oversee and distribute reports on institutional performance, assessment results, and quality improvement initiatives to key stakeholders, including senior leadership and governing bodies.
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Oversee and compare the institution's performance and outcomes with peer institutions and national or international benchmarks to identify areas of excellence and areas needing improvement.
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Collaborate with academic and administrative units to develop action plans for improving performance in identified areas, and track progress toward improvement goals.
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Coordinate the periodic review of academic programs and services to ensure they align with the institution's mission and meet quality standards.
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Provide training and support to faculty and staff on assessment methods, data collection, and quality assurance practices.
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Develop and maintain policies related to institutional research, assessment, and quality assurance, ensuring that they are consistent with best practices and regulatory requirements.
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Engage with faculty, staff, students, and external stakeholders to gather input and feedback on institutional effectiveness and quality improvement efforts.
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Collaborate with senior leadership to allocate resources strategically based on assessment results and quality improvement priorities.
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Utilize technology and data management systems to streamline data collection, analysis, and reporting processes.
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Contribute to institutional risk management and contingency planning, ensuring that assessment and quality assurance efforts continue during emergencies.
g.Head of Academic Support Department
The Head of Academic Support Department overseeing the General Education Unit, Learning Resource Center, Exam and Assessment Unit, and AI & Smart Education Unit plays a crucial role in managing and coordinating various academic and support services to enhance students' learning experiences. Below are the key functions for each unit under their supervision.
Units reporting to Academic Support Department:
General education unit, Learning Resource Center (LRC), Exam and Assessment Unit, AI & Smart Education Unit.
Functions:
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To Ensure the general education curriculum is aligned with institutional goals and meets accreditation standards.
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Monitor and evaluate the effectiveness of general education courses and teaching methods.
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Promote and facilitate cross-disciplinary initiatives that enhance the holistic development of students.
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Oversee the acquisition, cataloging, and maintenance of academic resources (books, journals, multimedia materials, etc.) that support student learning.
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Ensure the Learning Resource Center is equipped with the latest technological tools, such as digital libraries, e-books, and educational software.
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Foster collaborations with other departments to ensure the LRC meets the evolving needs of students and faculty.
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Oversee the scheduling, logistics, and administration of exams, including midterms, finals, and makeup exams.
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Develop and enforce policies regarding the assessment of student learning, including grading systems, academic integrity, and feedback mechanisms.
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Monitor the quality and fairness of assessments, ensuring they are designed to accurately measure student learning outcomes.
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Provide guidelines and training for faculty on creating assessments, grading, and using assessment results to improve teaching.
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Lead the integration of AI, machine learning, and smart technologies in educational practices, enhancing personalized learning and adaptive assessments.
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Implement data analytics tools to monitor student engagement, learning outcomes, and effectiveness of instructional methods.
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Foster a culture of innovation by piloting AI-based educational tools, such as intelligent tutoring systems, chatbots, and adaptive learning systems.
The focus of this Department is to provide timely registrar services whilst keeping student wellbeing and happiness in mind. This will be achieved through current and accurate admission, registration, and graduate services. Career guidance, preparation for further medical education programs as well as personal counselling services will be available through specialized personnel. The voice of students will be heard and acted upon through the student elected Student Union. Dedicated staff will work on alumni engagement initiatives to promote successful DMU ambassadors, new student recruitment and seek scholarship opportunities. The Dean of Student Affairs Department reports to the Vice Chancellor Academic Affairs.
Units reporting to DSAD:
student Wellbeing, Career services, Alumni Affairs, Students Success, Student Engagement and clubs, Community Engagement , Sports center, Student Housing.
Functions:
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Provide comprehensive support services to students, addressing their academic, personal, and social needs, and advocating for their well-being within the university.
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Foster a vibrant campus life by organizing extracurricular activities, clubs, and events that encourage student involvement and a sense of community.
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Oversee the admissions and registration process, ensuring fair and transparent procedures for prospective students and managing enrollment-related matters.
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Develop and coordinate orientation programs to help new students transition smoothly into university life and become familiar with campus resources.
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Offer academic advising and counselling services to help students set academic goals, choose majors, and navigate course selection.
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Provide crisis intervention and counselling services to students facing personal, academic, or emotional, and mental health challenges.
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Offer career counseling, job placement assistance, and internship opportunities to prepare students for their post-graduation careers.
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Administer and enforce the university's code of conduct, ensuring a safe and respectful campus environment.
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Promote diversity and inclusion initiatives and create a welcoming and inclusive campus environment for students from all backgrounds.
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Provide health and wellness programs, including access to medical services, mental health counseling, and wellness initiatives.
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Administer financial aid programs, scholarships, and grants to assist students in financing their education.
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Support student activities and leadership development programs to empower students to take active roles in governance and decision-making.
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Promote community service opportunities and encourage students to engage in volunteer work and civic responsibilities.
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Allocate funds and resources to student organizations and clubs, ensuring responsible use of financial resources.
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Collect student feedback and conduct surveys to assess satisfaction levels and identify areas for improvement in student services.
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Develop and implement emergency response and preparedness plans to ensure student safety during crises or disasters.
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Foster relationships with alumni to create networking and mentoring opportunities for current students and support fundraising efforts.
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Develop and update policies related to student affairs, ensuring compliance with federal and state regulations.
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Encourage the professional development and training of staff within the Student Affairs department to enhance the quality of services provided.
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Promote sports and physical activities. develop a calendar of annual activities.
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Maintain records of all current students and Alumni.
i.Head of Admissions and Registration Department
The Head of Admissions and Registration Department at a Dubai Medical University plays a crucial role in overseeing the entire admissions and registration process, ensuring that it aligns with academic, regulatory, institutional and CAA standards. This position involves leading a team that manages prospective student applications, admissions, enrollment, and academic records, while ensuring a seamless, efficient, and transparent process
Functions:
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Develop and execute recruitment strategies to attract high-quality students, including organizing open houses, information sessions, and attending education fairs, both locally and internationally.
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Oversee the processing of applications for undergraduate, postgraduate, and transfer students, ensuring that all application documents are complete, accurate, and submitted on time.
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Ensure that applicants meet all eligibility criteria set by the DMU and CAA , MOE regulatory authorities. Lead the selection process, which may involve reviewing academic qualifications, entrance exams, interviews, and other requirements.
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Ensure that all admissions procedures comply with the regulations set by the UAE Ministry of Education and any relevant health, academic, or accreditation bodies for medical education.
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Oversee the registration of students for courses each semester, ensuring that students are properly enrolled in courses according to their academic program and prerequisites.
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Ensure accurate maintenance of student records, including personal information, academic history, and enrollment status, while adhering to privacy and data protection regulations.
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Oversee the issuance of academic transcripts, degree certificates, and other official documents requested by students, ensuring they are accurate and delivered in a timely manner.
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Oversee the selection, implementation, and management of software systems used for admissions and registration, ensuring they meet the needs of students and staff while maintaining data security.
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Collaborate with academic affairs and faculty departments to ensure smooth integration between admissions and curriculum requirements, academic scheduling, and course registration.
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Develop and review policies related to admissions, registration, and student records, ensuring they are aligned with the institution’s goals and regulatory requirements.
j.Shared Services Department
The Shared Services Department at Dubai Medical University oversees various crucial support functions that enable the smooth and efficient operation of the institution.Units reporting to shared Services Department:
Finance Unit, Human Resource Unit, Public relations, communications and marketing unit, IT unit, Procurement Unit, Transport Unit, Facilities, HSE and Security Unit.
Functions:
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Manages the university's budget, financial planning, tuition fee collection, and ensures compliance with financial regulations and reporting standards.
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Oversees recruitment, staff onboarding, performance management, employee relations, and ensures compliance with labor laws and university policies.
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Maintains and enhances the university’s public image through media relations, press releases, and stakeholder communication.
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Develops marketing strategies, manages digital campaigns, and creates promotional materials to attract students and promote the university.
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Manages the university’s IT infrastructure, provides technical support, ensures cybersecurity, and integrates technology into academic programs.
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Oversees purchasing of goods and services, negotiates contracts, and ensures compliance with procurement policies and cost-efficient operations.
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Manages the university’s transport services, including student and staff transportation, vehicle maintenance, and scheduling for events and logistics.
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Oversees the maintenance and operation of campus facilities, ensuring a clean, safe, and conducive learning environment.
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Develops and enforces health and safety protocols on campus, ensuring compliance with regulations and conducting safety audits and emergency drills.
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Ensures the safety and security of the campus by managing security personnel, surveillance systems, and implementing safety protocols for students, staff, and visitors.
k. Associate Dean for Academic Affairs (ADAA)
The Associate Dean for Academic Affairs reports to the Dean of the College.
Units reporting to ADAA:
As per the College’s organization structure
Functions:
Associate Dean of Academic affairs will provide administrative leadership for ongoing curriculum development, program delivery and program evaluation on par with local, regional, and international accreditation bodies from the first year of study to graduation. The Associate Dean serves as an academic leader responsible for overseeing specific academic programs or departments within the college. His/ Her role involves a range of functions and responsibilities such as follows:
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To provide leadership and direction for specific academic programs, department, ensuring that it aligns with the University / college's Mission and Goals.
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To collaborate with faculty members to develop and update curricula, courses, and academic programs to meet industry trends and student employment needs.
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To report vacancies and propose hiring plan to the dean.
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To mentor, evaluate, and support faculty members within the program or department and plan and oversee Faculty members workload and development.
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To oversee and aid in allocating academic advising and support to students within the program, addressing their academic needs and concerns.
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To chair the budget committee, allocating resources effectively to support faculty members, curriculum development, learning process and program improvement.
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To ensure that the program maintains accreditation standards and oversee assessment processes to measure course learning outcomes, program learning outcomes and program effectiveness.
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To collaborate with admissions and registration unit to set enrollment targets and strategies for program growth.
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To collaborate with the Dean of Student Affairs and the Public Relations and Marketing unit to engage prospective students, parents, and external stakeholders, and to participate in recruitment events, representing the program at conferences and meetings.
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To collaborate, encourage and support faculty members with Vice Chancellor Research and Post Graduate Education in planning research and scholarly activities within the program, facilitate grant proposal and publication opportunities.
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To develop and implement policies and procedures within the program or department that align with institutional and accreditation requirements.
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To monitor student recruitment, success, and retention within the program, implementing initiatives to improve graduation rates and student outcomes.
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To lead collaboration with other academic departments and administrative units to facilitate interdisciplinary courses / programs, joint initiatives, and shared resources.
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To address conflicts and concerns within the program, whether related to faculty, students, or curriculum, and to maintain a positive and productive academic environment.
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To coordinate with Academic Support Department and Dean of Student Affairs to build relationships with the local community, industry partners, and alumni to enhance opportunities for internships, job placements, and program support.
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To coordinate and meet the Quality Assurance and Institutional Effectiveness department requirements in a timely manner and utilize data received from surveys.
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To prepare improvement plans based on the survey analysis, Program Effectiveness reports, Annual report, Assessment reports, exam analysis and progress reports in a timely manner.
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To monitor the completion and compliance of course file folders as per Annex 16 of the CAA Standards and HEI Framework.
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To ensure all the data published respective to the programs (university webpage, electronic, text publications) is accurate and updated in compliance with CHEDS, CAA and HEI Framework.
The role of Assistant Dean for Assessments in colleges is primarily focused on ensuring the quality, effectiveness, and continuous improvement of educational programs and student learning outcomes.
Responsibilities for Application
Functions
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To oversee the assessment processes across various programs and courses within the college. This includes developing assessment plans, timelines, and methodologies to measure student learning outcomes.
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To verify and validate exam blueprints.
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Lead the pre moderation and post moderation process for all assessments
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To collaborate with faculty and ADAA to evaluate curriculum design and effectiveness. This involves reviewing course objectives, content alignment with program goals, and assessing the integration of learning outcomes across the curriculum.
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To collect and analyze assessment data to evaluate the attainment of student learning outcomes
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Prepare and submit assessment analysis reports to the Dean
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To facilitate program review processes to evaluate the overall effectiveness of academic programs
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To ensure that assessment processes are rigorous, fair, and transparent. This includes maintaining standards for assessment integrity and reliability, reviewing assessment tools and methodologies
m.Associate Dean of Clinical Affairs (ADCA):
The Associate Dean Clinical Affairs reports to the Dean of the College. The Hospital Affairs Unit will be responsible for building and maintaining strong strategic relationships with different hospitals in Dubai and UAE. The Hospital Affairs Unit will be responsible for engaging and supporting Adjunct Faculty and will be responsible for ensuring the successful implementation of the clinical curriculum. The role of ADCA is to provide strategic leadership and will manage the relationships with DHA and hospitals. The role will involve problem solving and troubleshooting.
Units reporting to ADCA:
As per each College’s Organization structure.
Functions:
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To present the list of interns to the Director General of Dubai Health Authority (DHA) or any other health care service providers for employment as interns in the DHA.
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To integrate teaching and pre-clinical and clinical aspects of the Program as much as possible.
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To organize the proper and timely arrival of students from the pre-clinical phase to the clinical phase.
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To collaborate with associate Dean of Academic affairs.
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To oversee the collaboration between clinical coordinators and clerkship coordinators.
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To act as the liaison between the College Council and the Director General and the Board of Governors of the Dubai Health Authority (DHA)
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To support the Departmental chair to coordinate the teaching in the clinical phase.
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To oversee the Conduct final summative exams of the clinical years.
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To be a member of the College Council”
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To oversee Clinical training, clerkship: They are responsible for managing and supervising clinical programs rotations, ensuring they align with the institution's goals and meet accreditation standards.
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Faculty and Staff Management: They may recruit, train, and manage clinical faculty and staff, ensuring that they are qualified and engaged in delivering quality healthcare education and services.
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To collaborate with faculty to develop and update clinical curriculum, ensuring that it meets educational objectives and stays current with industry standards.
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To establish and maintain relationships with clinical training sites, including hospitals, clinics, and healthcare facilities, to secure placements for students and facilitate educational experiences.
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To oversee clinical rotations, ensuring students receive appropriate supervision and support during their hands-on training.
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To implement quality assurance measures to assess the effectiveness of clinical courses/modules/rotation/clerkship/internship/professional training and make improvements as necessary.
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To ensure that clinical programs comply with accreditation requirements and relevant regulations is a crucial aspect of their role.
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To manage the budget related to clinical affairs, allocating resources efficiently to support clinical education and services.
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To collaborate with other academic departments and healthcare institutions to foster partnerships, research opportunities, and a holistic healthcare education experience.
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To promote the institution's clinical programs, fostering community relationships, and advocating for the importance of clinical education and healthcare services.
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To address issues related to clinical affairs, such as student or faculty concerns, resource constraints, or logistical challenges.
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To use data and metrics to evaluate the performance of clinical programs and make data-driven decisions for improvement.
n.Associate Dean for Research
The role of Associate Dean of Research in a college typically involves a wide range of responsibilities which aims at fostering and supporting research activities among faculty, staff, and students.
Functions
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To participate in developing and implementing strategic plans for research within the college. This includes setting research priorities, identifying funding opportunities, and aligning research goals.
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To provide support and guidance to faculty, researchers, and graduate students in developing competitive research proposals
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To enhance the quality and impact of research outputs from the college. This may involve promoting interdisciplinary collaboration, encouraging publication in reputable journals, and fostering innovation in research methodologies.
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To oversee the administration of research grants and funding received by the college.
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To monitor and assess the performance of research activities within the college
o.Department Chairs
The Department chairs of the respective colleges report to Associate Dean of Academic Affairs. College Department Chairs have various functions and responsibilities within the university. Their roles can vary depending on the college type, size, structure, and policies. The following are the functions of the department chairs:
Functions:
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To provide leadership and vision for their department, setting academic goals and priorities in alignment with the college and university's mission.
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To oversee the development and revision of academic curriculum and courses within their department, ensuring they meet educational standards and adapt to changing needs.
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To report vacancies and hiring needs to the Associate Dean of Academic Affairs.
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To mentor and evaluate faculty members' performance in their department. They may also address faculty concerns and support professional development.
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To develop and manage departmental budgets, allocate resources, and ensure responsible financial management.
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To oversee class scheduling, ensuring that courses are offered efficiently and meet student needs.
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To plan and provide academic advising to students within their department, helping them plan their academic careers and choose appropriate courses.
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To assist the effectiveness of their department's courses within the program, using direct and indirect measures to make improvements.
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To engage in research and scholarship themselves, in addition to supporting and promoting research efforts within their department.
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To chair and handle various administrative duties, such as managing records, coordinating meetings, and communicating departmental information.
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To collaborate with other department chairs and college administrators to ensure a cohesive educational experience and address broader institutional issues.
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To ensure that their department's courses meet accreditation standards and comply with relevant regulations.
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To prepare all the requirements from Quality Assurance and Institutional Effectiveness Dept. in a timely manner.
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To mediate and resolve conflicts among faculty members, students, or staff within their department.
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To participate in strategic planning for the college and university, helping to shape the institution's future direction.
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To engage with the local community, industry partners, or alumni to build connections and opportunities for their department and students.
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To provide continuous support and guidance to the faculty through regular written communication as well as meetings (at least every 2 months) to bring them up to date on the various course plans, education process, and matters of the college (wherever applicable).
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Work closely with the coordinators (the clerkship Directors and coordinators at the clinical site) to ensure smooth implementation of the education plan.
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The Department Chair is responsible for the annual evaluation of senior faculty/ Clerkship Directors of the department. They supervise the procedure for appointing new faculty members and promoting existing faculty members through reviewing the applications and providing recommendations to the committee of appointment and promotion.
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Maintain all academic course files, including faculty documents, course plans, objectives, rotation schedules, and student files while they are in their departments, ensuring compliance with Annex 16 of the CAA standards and the HEI Framework.
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The Departmental Chair is responsible for ensuring that a faculty and student evaluation system is in place and the evaluation process is followed and monitored.
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In cooperation with the Associate Deans, the Departmental Chair participates in intra-institutional planning and committees for the implementation of the approved academic plan.
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To ensure all assessments are as per the schedule and monitor the effectiveness of formative and summative assessment process in their department in compliance with the policies and procedures of the university.
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To bear final responsibility for student formative and summative assessments during the rotation at their departments.
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Provide a written report semesterly and annually to the Associate Dean with progress of all teaching activities (bedside, theory, simulation, etc.) and student performance (if applicable).
p.Phase Coordinators
The phase coordinators’ first line of reports to the ADAA. This helps with reporting and the college Faculty will receive input and feedback from ADAA and from the Curriculum Committee. Each phase of the curriculum is coordinated by a phase coordinator. Each phase includes courses and each course in turn is coordinated by a course coordinator.
- Board of Trustees
- Chancellor
- Vice Chancellor- Quality Assurance and Institutional Effectiveness
- Vice Chancellor- Academic Affairs
- Vice Chancellor -Research and Post Graduate Education
- Deans of Colleges
- Deanship of Student Affairs
- Quality Assurance and Institutional Effectiveness Department
- Associate Deans of Academic Affairs
- Associate Deans of Clinical Affairs
- Chairs and Directors of Units/Department
- All faculty and staff members
Attached Documents & References
- MM-T-01 Revised MoM Template.pdf